Ron Meyer, Senior Business Advisor at Linedata, talks about how financial institutions can take the first – and most requested – steps towards digitalization.
Forget artificial intelligence. Forget about scanning a retina instead of having a customer sign loan documents. While futuristic-sounding technology is exciting, it’s not what lenders or borrowers are asking for. The type of technology that makes originators and their customers happy is far less thrilling. Here’s what is thrilling: your institution is closer to a meaningful digital transformation than you think.
In a recent Aite Group survey of commercial lenders, many said “digitalization” is the #1 technology change their company should adopt to increase profits. That likely doesn’t surprise you, but their definition of digitalization might. They defined it as streamlined onboarding and underwriting processes that would provide them more time to cross-sell and upsell. They mentioned mature and heavily adopted tools, such as their CRM, loan origination and core servicing systems, as needing to be updated. They desire their institution to enable single sign-on and commit to esignatures. Their requests are pretty far from expecting bots to take over.
Most banks have access to the tools they need to offer customers a fully modern lending experience. The problem isn’t budgeting, getting IT more involved, or forcing customers to become comfortable with a web-based process. Often the biggest hurdle to digitalization is an institution's reluctance to switch paradigms and forego outdated practices. Often the biggest hurdle to digitalization is an institution’s reluctance to switch paradigms and forego outdated practices.
What if your technology could approve and fund reasonably sized commercial loans to credit-worthy customers without your assistance? What if it could do so from a mobile application, so the customer had access to the proceeds when they need it? Your existing technology can likely support automated approvals within your specified parameters, borrower portals on mobile devices, and integrations with other systems to ensure the loan moves seamlessly toward servicing. Would you be willing to configure your tools to do more and therefore provide employees with more time to focus on bigger deals?
As we head into 2020, visualize how you can provide a best-in-class process, with a focus on superior customer service. Review your current technology providers and ask yourself if you have the solutions and tools to make your digital transformation happen. Then examine if your institution is ready to make meaningful change to allow technology to improve processes for borrowers and lenders. With both the technology and an open-minded approach, you’ll make quick strides. And if you don’t yet have e-signature and single sign-on, consider those great places to start on the road towards digital transformation.
Ron Meyer is a Senior Business Advisor with Linedata. Experienced as both a bank executive and advisor focused on technology solutions, Ron has the insight needed to help financial institutions manage risk, increase efficiency and grow while maintaining high compliance and security standards. Contact Ron at email@example.com to learn how Linedata's commercial lending and equipment financing solutions are moving clients towards the digitalization their lenders desire.