Preamble
This Privacy Policy aims at providing you with information on the way we use your personal data which are collected or processed via the following website: http://www.linedata.com
Respecting your privacy is a paramount and we commit to processing your personal data in strict compliance with the General Data Protection Regulation dated 25 May 2018 (hereafter « GDPR »).
In any case, we undertake to comply with the two (2) following key principles:
- You remain in control of your personal data
- Your data is processed in a transparent, confidential and secured way.
Article 1. Identity & contact details of the data controller
The data controller of your data is Linedata Services S.A., a public limited company with a capital of 7,294,029 euros, registered with the Trade and Companies Register of Nanterre under number 414 945, whose head office is located at 27 rue d'Orléans, 92200 Neuilly-sur-Seine Cedex, France (hereinafter referred to as after Linedata).
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For any questions on the processing and use of your personal data, you can contact us:
Either by email at dataprotectionofficer@se.linedata.com
Or, by post at Linedata, DPO, 27 rue d’Orléans, 92200 Neuilly-sur-Seine Cedex, France
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Our contact for Data Protection will respond to all your requests including those relating to the exercise of your rights pertaining to your personal data.
Article 2. Direct collection
All data collected through our website are directly collected from you during your connections, your access to My Linedata customer portal and our various exchanges.
Data relating to your browsing on our website can also be used to identify your needs and interests and thus better target our advertising and commercial offers.
In any case, you are informed of the reasons why we collect your data through various online data collection forms, your customer account or our Cookies Policy
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When required, we undertake, as appropriate, to collect your consent and/ or to allow you to object to the use of your data for certain purposes such as commercial prospection or placement of third-party cookies on your devices to measure the audience of our site and send you targeted commercial offers and advertising based on your interests.
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Article 3. Indirect collection & source of the collection
In some instances, your data may be collected indirectly by Linedata. In such a case, Linedata will inform you of such collect during our initial contact with you and within one month after obtaining your details, and provide you with all the information required by article 14 of the GDPR.
By ways of example, Linedata collects data indirectly for the purpose of carrying out the following operations:
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The data likely to be processed are:
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| For commercial prospection |
- Data relating to your identity: civil status, name, first name, address, telephone number, email address, customer code;
- A copy of your ID may be retained for the purpose of proof of exercise of a right of access, rectification or opposition or to fulfil a legal obligation;
- Your logins through our interactions on our website.
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For the management of our commercial relation and the client follow-up and more particularly the requests for support
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- Data relating to your identity: civil status, name, first name, address, telephone number, email address, customer code;
- Data relating to the customer relationship management: documentation requests, correspondences with the customer, customers and prospects’ feedbacks and comments, person(s) in charge of the customer relationship;
- A copy of your ID may be retained for the purpose of proof of exercise of a right of access, rectification or opposition or to fulfil a legal obligation;
- Data necessary for the prospection, study, survey, product testing and promotional operations;
- Your logins through your interactions on our website;
- Data on your browsing on our site through the use of cookies.
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For recruiting management
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- Data relating to your identity: civil status, name, first name, address, telephone number, email address, photo, applicant number;
- Data relating to your resume: family status, degrees, professional references, skills, driver's license (yes / no), areas of interests, motivation for applying, recommendations, languages spoken, level of education, position and profile sought, level of professional experience, main experiences, type of contract sought, geographical mobility, degree, salary requirements.
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Article 4. Purposes & legal basis of the processing
The data collected and processed will be used to:
- Manage and follow-up your contracts, delivery, invoices, support requests
Learn more on legal basis
Legal basis:
- Contract: data processing is necessary for the execution of pre-contractual measures that may be taken on your request, for your registration and for the execution and management of your contract
Our follow-up and our relationship management with you include:
- Managing your contracts, purchase orders, deliveries and invoices;
- Accounting and managing your customer account;
- Managing your claims, support requests and customer service;
- Selecting clients to carry out studies, surveys and product testings;
- Managing any outstanding payments and litigation.
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- Manage our business relationship with you and customer care
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Legal basis:
- our legitimate interest to ensure high level customer relation with you and high quality for our services;
- your consent when required by the applicable laws, especially for commercial prospecting and cookies purposes.
The management of our business relationship with you includes:
- Answering your requests and questions;
- Providing support service;
- Conducting satisfaction surveys;
- Developing commercial statistics aimed at improving the quality of our services and our website;
- Conducting and managing prospecting campaigns;
- Managing the exercise of your rights to access, rectify, erase your data or request for portability or processing restriction, or define how we should proceed of your data in case of death;
- Seeking your feedback on our services.
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- Ensuring the proper functioning and permanent improvement of our site and its functionalities
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You will find more details on the management of cookies allowing us to achieve this purpose in our Cookies policy.
Legal basis: Our legitimate interest in ensuring the best level of operation and quality of our website, including through visitor statistics.
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Legal basis: your consent when you wish to attend such an event.
Organisation of events includes:
- Ticketing and registration management
- Management of conferences and cocktails attendance
- Participation to trade exhibitions.
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Learn more on legal basis
Legal basis:
- our legitimate interest in finding a suitable candidate with the skills required for a given job, in a given organization
- your consent when required by applicable laws, especially in case of retention of your resume on our database
Managing recruitment includes:
- Answering your requests and questions;
- Developing statistics aimed at improving our recruitment process and our website;
- Managing the exercise of your rights to access, rectify, erase your data or request for portability or processing restriction, or define how we should proceed of your data in case of death.
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Article 5. Processes data
The mandatory or optional nature of the requested personal data and the possible consequences of your failure to provide such data, are specified at the time of their collection.
For more details about the personal data that we are likely to hold about you; click here:
details of your data
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The data likely to be processed are:
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To manage your contracts, orders, deliveries, invoices and support requests
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- Data relating to your identity: civil status, name, first name, address, telephone number, email address, customer code
- A copy of your ID may be retained for the purpose of proof in case you exercise your right to access, rectify or opposition or to fulfil a legal obligation
- Data relating to the payment methods: postal or bank account identification, check number, credit card number, expiration date of the credit card, visual cryptogram.
- Data relating to the transaction such as transaction number, details of the purchase, subscription, property or service subscribed.
- Data relating to the payment: terms of payment, discounts granted, receipts, balance and outstanding invoices.
- Your logins through your interactions on our website.
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To manage of our commercial relationship and the client follow-up
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- Data relating to your identity: civil status, name, first name, address, telephone number, email address, customer code.
- A copy of your ID may be retained for proof purposes in case you exercise your right to access, rectify or opposition or to fulfil a legal obligation.
- Data relating to the follow-up of the commercial relationship: requests for documentation, testing, quantities, amounts, periodicity, delivery address, order history, purchases and services, return of products, possibly origin of the order or sale, correspondence with the client and customer service, feedback from customers and prospects, person(s) in charge of the client relationship.
- Data necessary for the implementation of loyalty, prospection, study, survey, test product and promotion programs.
- Data relating to the organization and launch of quiz competitions, lotteries and any promotional operations such as participation date, answers to the contests and nature of the prizes offered.
- Data relating to the payment: terms of payment, discounts granted, receipts, balance and outstanding invoices.
- Your logins through your interactions on our website.
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To ensure the proper functioning and permanent improvement of our site and its functionalities
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- Your logins through your interactions on our website.
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To organize events
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- Data relating to your identity: civil status, name, first name, address, telephone number, email address.
- Data relating to the professional status: position, activity sector.
- Data relating to the organization of events: conference, cocktail lunch and/or dinner attendance, menu chosen by the participants among selected meals.
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To manage the recruitment
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- Data relating to your identity: civil status, name, first name, address, telephone number (landline and cell phone), email address, candidate number.
- Data relating to your resume: family status, degrees, professional references, skills, driver's license (yes / no), areas of interests, motivation for applying, recommendations, languages spoken, level of education, position and profile sought, level of professional experience, main experiences, type of contract sought, geographical mobility, degree, salary requirements.
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Article 6. Recipients of your data
Within the limits of their respective roles and for the purposes mentioned in article 4, the main people who are likely to have access to your data are the following:
- the authorized staff of our marketing, commercial, administrative, logistic and IT departments who are responsible for prospecting, managing and controlling our customers’ relationships
- the Human Resources department for the processing of applications
- If applicable, the relevant jurisdiction, mediators, accountants, auditors, lawyers, bailiffs, debt collection companies
- Third parties likely to place cookies on your terminals (laptop, tablets, mobile phones ...) when they received your consent (For more details, see our Cookies Policy.
- Our Subcontractors in the hosting and processing applications area.
- Our Subcontractors’ authorized personnel
- Other participants in the case of conference attendance
Article 7. Transfer of data outside the European Union
For the purposes listed above, your data may be transferred to affiliates of the Linedata group, its subcontractors or service providers located in countries providing an adequate level of protection or benefiting from a decision of adequacy, or which entities have entered into Standard Contractual Clauses as established by the European Commission.
For more information, you can contact our DPO by email at dataprotectionofficer@se.linedata.com.
Article 8. Your rights
In accordance with the French Data Protection law (Loi Informatique et Libertés) and the GDPR, you have the following rights :
- right to access, rectify, update and complete your personal data
- right of erasure of your personal data
- right to withdraw your consent at any time
- right to restriction of processing of your personal data
- right to object the processing and use of your personal data
- right to the portability of any personal data you provided to us, where the processing is carried out by automated means and is based on your consent or on a contract
- right to define guidelines regarding the processing of your personal data after your death and to choose to communicate (or not) your data to a third party.
In the event of death and in absence of directives, we undertake to destroy your data, except if we are required to retain such data for probative purposes or to fulfil a legal obligation.
You can exercise your rights by sending an email to dataprotectionofficer@se.linedata.com, or by mail at Linedata, DPO, 27 rue d'Orléans, 92 200 Neuilly-sur-Seine Cedex, France; enclosing a copy of your identity card.
Finally, you can also file a complaint with the data supervisory authorities, including the CNIL (https://www.cnil.fr/fr/plaintes).
Article 9. Connection data and cookies
Within the frame of our website, we use connection data (date, time, Internet address, visitor's computer internet protocol, visited pages) and cookies (small files stored on your computer) to identify you, remember your views of particular pages, measure audience of our website.
To learn more about the type of cookies installed on your devices, please read our Cookies Policy
Learn more on legal basis
By browsing our site, you consent to the installation of "technical" cookies, the purpose of which is solely to enable or facilitate electronic communication between your terminal equipment and our website, by facilitating the management and navigation on it.
Our access to information stored on your terminal equipment or the registration of information on it, will therefore happen only:
- to allow or facilitate electronic communication;
- as strictly necessary for the provision of online communication services at your express request.
Third parties also use cookies that require your consent:
- cookies from Google Analytics tool to measure the number of visits, the number of pages viewed, as well as your activity on our site and your return rate;
- other third-party cookies for the same purposes of audience measurement or for advertising purposes.
Finally, by clicking on the social networks icons, such as Twitter, Facebook, and Linkedin that appear on our website and provided you have accepted the installation of cookies by keeping on navigating on our website, Twitter, Facebook and Linkedin may also place cookies on your terminals (computer, tablet, mobile phone)
These types of cookies are installed on your terminals only if you agree by continuing to browse our website, You can withdraw your consent at any time. To learn more, consult our Cookies policy.
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Article 10. Social Networks
You may click on the social networks icons such as Twitter, Facebook and Linkedin that appear on our website.
Social networks improve the user-friendliness of the website and help promote it through sharings.
By using these icons, we will have access to personal information that you have indicated as public and which is accessible from your Twitter, Facebook and Linkedin profiles. However, we do not create any independent database based on personal information that you may publish on Twitter, Facebook and Linkedin, nor do we use any data relating to your privacy.
If you do not want us to access to personal information published on the public space of your profiles or your social accounts, you will have to use the means made available to you by Twitter, Facebook and Linkedin to limit access to your data.
Article 11. Security
We have implemented all technical and organizational measures to ensure the security of our personal data processing and the confidentiality of your data.
As such, we have taken all appropriate safeguards, given the nature of your data and the risks presented by our processing, to preserve the security of your data and, in particular, to prevent them from being damaged, or accessed by unauthorized third parties (by means of physical protection of premises, authentication procedures for people accessing to data with personal and secured access via confidential identifiers and passwords, secured https protocol, logging and traceability of connections, encryption of certain data ...).
