Accelerating the Move to Digital Self-Service

Digital self-service technology allows consumers to complete tasks both simple and complex without human intervention. From ordering dinner to paying taxes, providing a customer with self-sufficiency has become a major competitive advantage. Pre-pandemic research shows that customers appreciate the option to solve their own problems. COVID-19 has forced would-be late adopters into DIY customer service, encouraging all types of organizations to introduce new self-service options.

Financial institutions have prioritized digital self-service for retail and consumer segments, yet business lending remains behind with paper loan applications, face-to-face meetings between borrowers and lenders and manual processes.

Download the whitepaper below to read about the urgency behind the digital self-service movement and five best practices for financial institutions that are ready to remove the friction for business customers.

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