As a member of the Linedata IT team The Desktop Engineer provides first-line and second line on‑site IT support, acting as the primary IT interface between end users and central support teams. The role focuses on resolving daily workstation issues, supporting users in person, and ensuring that local IT environments (desktops, laptops, network and Wi‑Fi) operate reliably.

This position is essential for hands‑on user support, especially for VIP users, site‑specific issues, and tasks that cannot be handled remotely by the service desk.

Essential Duties / Responsibilities

1. End‑User & Desktop Support (Primary Responsibility)

· Provide daily on‑site assistance to users for workstation-related issues (Windows, laptops, peripherals, docking stations, printers).

· Troubleshoot and resolve hardware and software incidents that cannot be addressed remotely.

· Support users during OS upgrades and lifecycle activities (e.g. Windows upgrades, laptop replacements), including in-person interventions when required.

· Handle VIP and sensitive user cases, coordinating scheduling and minimising business disruption.

2. Interface Between Users & Central IT / Support Teams

· Act as the local point of contact between end users and the Central IT teams as well as the external support providers (e.g. SCCM, Messaging, Security)

· Follow up on incidents and requests raised with central support, ensuring local execution and closure where physical access or user presence is required.

· Provide feedback to central teams when remote actions fail or require on‑site support.

· Assist the central project team with tasks that require on site hands (example: deploy new hardware)

3. On‑Site Network & Connectivity Support

· Assist with local network and Wi‑Fi troubleshooting, including:

o Connectivity issues experienced by users

o Basic on‑site checks and coordination with network teams

· Support users with corporate Wi‑Fi access, docking/network ports, and local connectivity constraints.

· Maintaining the UPS and helping for any incident related to the Power within the building and the server room. Availability for Power outage.

4. Security, Compliance & Local IT Actions

· Perform local security-related actions on endpoints when required:

o Software installation/removal (e.g. Forcepoint, Zscaler)

o Verification of successful deployments and reboots

· Ensure devices comply with corporate security and configuration standards and report discrepancies to central teams.

5. User Communication & Coordination

· Communicate directly with users to:

o Schedule interventions

o Explain issues and next steps

o Ensure user availability for upgrades or fixes

· Maintain a professional, user-focused approach, ensuring good IT perception on site.

6. Local IT Asset & Environment Support (Supporting Responsibility)

· Assist with device replacements, temporary loan setups, and laptop preparation.

· Help recover, redeploy, or validate devices in coordination with HR, security, and central IT teams when needed.

· Maintain an accurate inventory and manage a hardware stock

· Anticipate the needs and organise procurement when needed

· Coordinating with supplier and providers in case of outage or maintenances, this include internet as well as power (ISP and UPS).

Main skills

Technical

· Strong hands‑on knowledge of Windows desktop environments

· Good understanding of end‑user hardware and peripherals

· Basic knowledge of network and Wi‑Fi troubleshooting

· Ability to execute technical actions under guidance from central teams (scripts, upgrades, tool-based actions)

Professional & Soft Skills

· Strong customer service mindset

· Comfortable working face‑to‑face with users

· Able to act as a trusted local IT representative

· Good written and verbal communication

· Organised and able to manage multiple user requests on site

· Self-starter with the ability to work independently under light supervision

· Keen sense of issue prioritization and strength to make intelligent decisions on their own

Positioning of the Role

This role is not a service desk or purely remote support role. It is a hands‑on, on‑site desktop engineering position, essential for:

· Local support

· User proximity

· Physical interventions

· Bridging the gap between users and central IT teams

We recognize, celebrate, and seek to increase diversity across our organization. Diversity is an asset to organizations and linked to better performance. It is an integral part of how we do business and imperative to our success. As an international Group, we also believe that our people need to reflect our clients and local communities.

Linedata is an Equal Opportunity Employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.