Product Support Consultant
About us
WHY LINEDATA ?
Join us in shaping the fintech of tomorrow.
With more than 1,350 colleagues across 20 locations worldwide,
you'll help build cutting-edge platforms and tailored services that power
the daily operations of 700 leading financial institutions. As a global,
multicultural company with over 45 nationalities represented and just
as many languages spoken, we thrive on diverse perspectives and collaboration.
Together, we tackle future-focused topics like Al and the digitalization of finance,
delivering smart solutions for our customers.
Whether you're just beginning your career or are an experienced professional,
Linedata offers exposure to large-scale client projects, internal mobility
and opportunities to develop your skills alongside leading experts.
À propos de nous
POURQUOI LINEDATA ?
Rejoignez-nous pour façonner la fintech de demain.
Avec plus de 1 350 collaborateurs répartis dans 20 bureaux à travers le monde,
vous participez à la création de plateformes logicielles de pointe et de services
sur mesure qui soutiennent les opérations quotidiennes de 700 grandes institutions
financières. Groupe mondial et multiculturel avec plus de 45 nationalités et tout
autant de langues parlées, nous valorisons la diversité des perspectives et la collaboration.
Ensemble, nous relevons des défis d’avenir tels que l’intelligence artificielle et la
digitalisation de la finance, en offrant des solutions ingénieuses et intelligentes à nos clients.
Que vous soyez au début de votre carrière ou un(e) professionnel(le) expérimenté(e),
Linedata vous offre l’opportunité de travailler sur des projets d’envergure,
d’évoluer en interne et de développer vos compétences aux côtés d’experts renommés.
FUND ADMINISTRATION SOLUTIONS - Product Support Consultant
Location: Hong Kong
In order to provide global support to Linedata’s growing fund administration client base and to service potential new clients in the region, we are expanding our client relationship, servicing, consulting and support capabilities from our Hong Kong office. Fund administration clients in the region use our fund accounting, transfer agency and web portal modules.
The role provides an exciting opportunity to expand your existing fund administration skills and technical knowledge to become key in Linedata’s plans to expand its fund administration client base in Asia.
Main Accountabilities
This varied and multi-tasking role will allow you to use your technical knowledge and fund administration experience along with client-facing skills. The main accountabilities will include:
· Managing client relationships on a day-to-day basis, dealing with client personnel from all levels of the client organisation
· Carrying out implementations for new clients including user training, data migration assistance and reporting updates.
· Carrying out system upgrades and UATs for existing clients.
· Ensures that all client issues are properly documented on our global support system and dealt with in a timely, efficient and satisfactory manner and escalated appropriately when required.
· Detailed forensic investigation into complex queries and issues, including working closely with the engineering, development and QA teams. Full testing of all fixes provided to clients is required.
· Assisting the sales team in pre- and post-sales activity, including prospect qualification, product demonstrations and workshops
· Carrying out of training and consulting assignments, including operational efficiency reviews
Essential Skills and Experience
· Ideally 2-3 years of experience in fund accounting. Some experience or knowledge of transfer agency would be a bonus.
· Knowledge of SQL, database (Oracle or SQL Server).
· Experience in programming/scripting will be an advantage.
· Comfortable in a client-facing role
· Degree holder of computing, business, accounting or related discipline, with an aptitude for computing if holding other science degree
· Must be fluent in English and Mandarin with excellent communication skills
· A self-starter with good initiative and self-motivated
· Excellent problem solving skills with very good attention to detail