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Consumer Finance - After-sale management

Automated escalation for unpaid accounts

After-sale Collections

Consumer finance bears the challenge of making credit available to a majority of customers while taking a measurable risk. Inevitably, some accounts will not be paid on time, and our consumer financing solution helps with the after-sale collections process. The solution identifies late payments on individual contracts and unpaid accounts beyond your pre-determined grace period. Print or email communication is triggered automatically from the solution to the borrower, providing a reminder to submit payment.

If the contract or account remains delinquent, the workflow initiates escalation steps that are taken with more formal communication. The accounting impact of the unpaid credit or account is reflected in your ledger, helping you maintain accurate profit and loss estimates. If escalation fails to bring the account current, third-party collection services or legal proceedings are triggered and tracked from our solution. History tracking provides a record of the attempts made to receive payment, ensuring you have made a prudent effort with the customer. The solution will terminate the account, report the loss for accounting purposes.

The after-sales management actions are automated with your policies, preferences and applicable regulations determining the triggers, timing, messaging and escalation actions.

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