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Commercial Lending - Post-close Servicing

Maintain accounts and retain customer relationships

Post-close Servicing

The transaction is closed, but the relationship is just beginning. Linedata’s servicing solution handles payments, customer management, financial modification, insurance management and more. A configurable, easy-to-use agenda view helps back-office employees identify and satisfy actions to ensure accounts are in good standing and satisfying covenants as required.

Our software also helps you capture your customer’s next transaction. When your customers are ready to apply for another loan, they can submit a digital application within the same portal they’ve used to satisfy covenants during their loan term. Additionally, our mobile sales application allows your relationship managers to harness previously entered data to make finding opportunities, preparing for customer meetings, and taking applications while out in the field a breeze. With all of our solutions working together as an end-to-end journey, APIs are ensuring all data is up to date so you can provide an outstanding customer experience.

Keep the books balanced

Linedata’s post-close servicing solution supports accounting and reporting with debits and credits captured on the general ledger. You can use the embedded general ledger for your accounting or export the data to your organization’s global ledger. You’ll benefit from:

Definition of internal and external charts of accounts

General accounting interface, accounting mapping tool

Complete ascending and descending audit trail, from management to accounting

Compliance with local and global regulations

Management of provisions, month and year-end accounting

Securitization capabilities

 

With open APIs, Linedata’s solutions allow you to choose the third-party reporting solutions that work best for you.

Automate collections workflows

Every financial institution faces the unpleasant task of managing delinquent or defaulted accounts. Linedata's servicing solution makes collections less burdensome with automated workflows.

Address delinquent accounts with consistency

Collections

Our post-close servicing module can:

  • Identify late payments on individual contracts and unpaid accounts beyond your pre-determined grace period
  • Provide a detailed 360 view of accounts at the customer and/or contract level
  • Send print or email communication automatically from the solution to the borrower, providing a reminder to submit payment
  • Escalate unresolved delinquent accounts with more formal communications
  • Account for the impact of the unpaid contracts in your general ledger, helping you maintain accurate profit and loss estimates
  • Trigger and track legal proceedings or collateral repossession activity. History tracking provides a record of the attempts made to receive payment, ensuring you are maximizing the collections effort with the customer
  • Terminate the contract and report the loss for accounting purposes

The collections workflows are automated with your policies and preferences determining the triggers, timing, messaging and escalation actions.

A solution for every stage in the financing journey

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