Client Support

Linedata believes that the services provided around our software and solutions serve as a foundation for the relationship with our valued client base; our belief is that services are an indistinguishable part of the entire experience. Over the years, the services that Linedata provides have increased in both breadth and depth. Linedata helps our clients meet their operational and technology needs to gain a competitive advantage and achieve high performance.

The global Linedata client support team is comprised of individuals that have expertise ranging from subject matter experts in specific industry fields to highly-experienced technical engineers. We provide clients global support through local, regional experts.

“It’s great that we have a partner with the expertise to basically dazzle any IT person on the other end of the table. We didn’t want to buy the product from a firm who would leave us on our own to maintain it, which is the case with most of the other firms we looked at,”

Robert Schaeffer, Managing Director, HBM Fund Services

Highest level of client service

Linedata Client Support is committed to providing the highest level of assistance possible. Our goal is to provide efficient resolutions while focusing on providing effective communication during all phases of the support process.

Client Support uses a management information system to log and track issues. This system maintains client installation information, logs client calls and tracks product change/enhancement requests. Each issue is assigned a unique tracking number which is referenced throughout its life cycle.

“We particularly appreciated the robustness and the reliability of the software, as well as the support provided by the expert Linedata teams.”

Olivier Prot, Managing Director of ARKEA Crédit Bail