Linedata Services wins Service Quality Awards; Linedata comes top in Client Care and Trusted Advisor categories
London, November 25th, 2009 – Linedata Services (NYSE Euronext: LIN), the global leader for investment management and credit technology is delighted to announce that it has won two of CityIQ’s innovative Service Quality Awards for 2009. Linedata Services received the highest scores in the “Client Care” and “Trusted Advisor” categories.
CityIQ is a London-based specialist consultancy providing advisory and delivery services to organisations in the Financial Services Industry. Its Service Quality Awards are awarded to software vendors who offer the highest levels of service, as determined by popular vote in a survey of practitioners in the investment management community. 88 industry practitioners from over fifty City institutions took part in this year’s survey.
“The survey was designed to find out how organisations are perceived in the UK financial services market in terms of the services they provide, not the functionality they offer,” commented Paul Wiltshire, Managing Director at CityIQ. “In a market where quality of service is increasingly valued, it is important to get a real view of vendors from financial industry practitioners. Linedata Services had an above average response overall and rated highest in the “Client Care” and “Trusted Advisor” categories.”
David Bilbé, Linedata Services’ Managing Director for Northern Europe, said, “It is great to receive such positive feedback from the industry. We constantly review our service delivery model to ensure that we offer the right service levels to all our clients. I am delighted that we have received such a positive response to CityIQ’s survey and welcome the awards as confirmation that we are successfully meeting our clients’ service needs.”
“Our business and product strategy is driven by our close relationship with our clients,” said Anvaraly Jiva, CEO and Chairman of the Executive Board for Linedata Services. “I believe that this is the reason for our success and the number of awards that we have won this year. Our innovation and excellence are directly linked to the strength of our client relationships and to our understanding of their business. The CityIQ awards illustrate that we are committed to working in partnership with our clients.”